CANCELLATION AND REFUND POLICY

**Cancellation and Refund Policy**

At ZYRAA, customer satisfaction is our top priority. We understand that sometimes plans change, and you may need to cancel or return your order. Please review our cancellation and refund policy for clarity on how we handle such situations.

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**1. Order Cancellation:**

- **Before Shipment:** You can cancel your order within 24 hours of placing it. To cancel, contact us at **9045841227** or email us at admin@zyraa.in
- **After Shipment:** Once your order has been shipped, it cannot be canceled. However, you may return the product as per our return policy.
- Custom or bulk orders are non-cancellable after confirmation due to the personalized nature of the products.

**2. Return Policy:**

- **Eligibility for Return:**
- Products must be unused, in their original condition, and returned with all original packaging and tags.
- Returns must be initiated within 7 days of delivery.
- Returns are accepted only in cases of defective, damaged, or incorrect products.
- **Process for Return:**
- Contact us at **9045841227** or email us at (admin@zyraa.in)to initiate a return.
- Provide your order details, reason for return, and photographic evidence (if applicable).
- Our team will review your request and provide further instructions.
- **Return Shipping:**
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- Ensure the product is securely packaged to prevent damage during transit.

**3. Refund Policy:**

- **Eligibility for Refund:**
- Refunds are processed only for eligible returns as per the return policy.
- Shipping charges are non-refundable unless the return is due to a defective or incorrect product.
- **Refund Process:**
- Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days and credited to your original payment method.
- **Non-Refundable Cases:**
- Custom or bulk orders.
- Products damaged due to misuse or improper packaging during return.

**4. Exchange Policy:**

- Exchanges are subject to product availability.
- If you wish to exchange an item, follow the return process and mention your preference for exchange. We will guide you through the next steps.

**5. Contact Us:**
For any questions or assistance regarding cancellations, returns, or refunds, please reach out to us:

- Phone: **9045841227**
- Address: **Sonkh Road, Mathura (UP) 281001**
- Email: [admin@zyraa.in]

Thank you for choosing ZYRAA. We value your trust and strive to provide the best experience with our handmade designer potli bags and clutches.